Plam Hard Reset
Hi GaryVC, it's called a "Hard Reset". It totally erases the device and turns it back into an "out of the box" device.
To perform a Hard Reset: (Palm Knowledgebase article #887)
http://kb.palm.com/wps/portal/kb/common/article/887_en.html
While pressing and holding the Power button down, tap and release the Reset button in back and continue to hold the Power button down. When the grey Palm logo appears, you can release the Power button.
You should now see the warning page in about 5 languages. Press the UP direction on the 5-way pad to complete the task. Your Palm will reset itself several times as it re-installs the original programs and erases all your previous data.
WyreNut
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